[Error Table]
Map Release Related Tips
This map is expired. Please edit the map first.
Some players may see a yellow exclamation mark in the bottom-right corner of the map editor indicating the map has expired, or encounter pop-up prompts when performing actions other than editing the map. This indicates the map has not been updated for 180 days. You can click the question mark next to Unpublished to view the specific reason for expiration and solutions. Click the Edit button and resave the map to reactivate it.
This map has been banned. If you would like to appeal, please contact customer service.
Some players may see a red exclamation mark in the bottom-right corner of the map editor indicating the map is banned, accompanied by a pop-up prompt “This map has been banned. If you would like to appeal, please contact customer service.” when clicking the publish button. If this occurs, visit Craftland Studio to view the reason for the ban. For further assistance, contact customer support. You can find the Customer Service Center in the bottom-right corner of the Home - Settings - Account & Basics section.
This map has been banned. You can try updating the map to fix the issues and lift the ban.
Some players may see a red exclamation mark in the bottom-right corner of the map editor indicating the map is banned, yet the editing function remains active. This signifies the map is temporarily banned. Unlike a permanent ban, a temporary ban can be lifted by clicking “Edit” to update the map. Enter the map editor to adjust the non-compliant content, then republish it for re-review.
X name Y does not comply with the rules. Z.
Some users encounter map publishing failures in Craftland, receiving error messages like “Object name XXX violates regulations” on the publishing details UI. This triggers a tip to navigate to the Object Manager. If you receive this prompt, proceed to More > Object Manager, locate the corresponding object, and modify its name in the property settings.
The cover image will be reviewed manually and shown to all players once approved
Some users encounter a tip prompt stating “Cover image requires manual review and will display only after approval” when attempting to publish maps with cover art in Craftland. Rest assured, the cover image will remain hidden until manual review is complete. Once approved, the cover will display normally.
The description contains improper words. Please revise and resubmit it. or The name contains improper words. Please revise and resubmit it.
Some users encounter publishing failures in Craftland, receiving a tip stating the name or description contains inappropriate terms. You can view detailed information for each map on the Map Editor homepage. Adjusting the map name or content will allow successful publishing.
Unable to open the map due to project file info error or Unable to publish the map due to project file info error
Some users may encounter an error message indicating incorrect map project file information when switching devices while using Craftland. Affected users can follow these steps: Verify account information to confirm the currently logged-in account has editing permissions for the map.
Map file too large. Please contact customer service.
Some users encounter the Map file too large. Please contact customer service. prompt when debugging or publishing in Craftland. Craftland imposes file size limits on map files. If this occurs, contact customer support for assistance. Access the Support Center via Home > Settings > Account & Basics in the bottom-right corner.
Network error. Please try again later.
Some users encounter network errors during Craftland debugging or publishing, receiving prompts to “Please try again later” or “Request failed.” You can try switching networks (mobile data/other Wi-Fi/hotspot) before publishing/debugging/logging in. Additionally, reduce concurrent operations: avoid performing resource downloads, publishing, or trial play simultaneously during unstable network conditions. If failures persist, check official announcements to confirm if servers are in a maintenance phase. If the issue remains unresolved, contact customer support via the Support Center located at the bottom right of Home > Settings > Account & Basics for further troubleshooting assistance.